Frequently Asked Questions

CrimsonBase
Kanaalweg 14K
3526 KL Utrecht
The Netherlands

+31 (0) 30 890 3214

We work tirelessly to make the tools you need to make your job easier and cheaper. In doing so, we listen carefully to all your feedback, meaning we're working toward that goal together. This also means we often hear the same questions and wishes (which is a good thing!) so we've answered the most common ones here.

If you can't find what you're looking for, we'd love to hear from you!

QuickGene

Features

  1. Which features does QuickGene offer?
  2. Will you be making more?
  3. How do you decide what to add?
  4. I can't find the feature I need. When will you add it?
  5. When will a Linux version be available?
  6. I know Java. Can I make my own plug-ins?
  7. Are QuickGene updates free and automatic?

Installation

  1. What are the system requirements to run QuickGene?
  2. How do I install QuickGene?
  3. How do I uninstall QuickGene?
  4. If I install a new version, do I lose my configuration data, such as enzyme lists?
  5. How do I know if I have the latest version?

File formats and Databases

  1. Which file formats does QuickGene support?
  2. Will you be adding more?
  3. Why does QuickGene introduce another file format?
  4. Which databases can QuickGene connect to?
  5. Please, support my file format!

Problems

  1. How can I report a problem?
  2. Where can I find the log file?
  3. What is contained in the log file?
  4. I encountered an error in QuickGene. When will it be fixed?
  5. QuickGene crashed! Did I lose all my work?
  6. When does QuickGene create back-ups?
  7. Where can I find the back-up file?
  8. QuickGene no longer starts. How can I fix this?

Ordering & Licenses

  1. How can I order?
  2. Which types of payment do you accept?
  3. How many times can I install QuickGene with my license?
  4. I replaced my computer and would like to install QuickGene, but my activation limit was reached. How can I install it?
  5. Can I get a site license or different option than your shop displays?

Teaching and Discounts

  1. I plan to use QuickGene for teaching purposes. What is your teaching license policy?
  2. Do you offer other discounts?

CrimsonBase

Affiliations

  1. Is CrimsonBase affiliated with any companies?
  2. How is CrimsonBase funded?

Jobs

  1. Do you currently have any jobs open?
  2. Is it possible to do a science or business internship at CrimsonBase?

Partnership and Affiliates

  1. As a company, I would like to reward customers with QuickGene. Is this possible?
  2. Can I become a reseller?
  3. I have a biology website, store or weblog. Can I get paid for referring customers or advertising?

QuickGene

Features

1. Which features does QuickGene offer?

QuickGene offers the basic tools that everyone who works with genetics needs. It is uniquely functional and easy to use for cloning projects but has much more to offer. For example, it contains extensive information on every restriction enzyme and keeps everything up-to-date. Check out the features guide to read more.

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2. Will you be making more?

Absolutely! We are developing QuickGene very actively and add new functionality on a monthly basis. Best of all, updates are free and added automatically, so you always have the latest features.

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3. How do you decide what to add?

We listen carefully to your feedback and build what you want. There are always very many good ideas coming our way, so you can help prioritize them by rating them from within QuickGene. On the start-up screen of QuickGene, the most popular ideas are presented, where you can rate each one on the importance it has to you.

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4. I can't find the feature I need. When will you add it?

Let us know about it! You may be the first to ask for that feature, and by sending us feedback (done easily from within QuickGene) we can add it to the list or prioritize it. This also allows us to collaborate with you in making it exactly how you wish, getting the most out of your idea.

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5. When will a Linux version be available?

A Linux version of QuickGene is certainly going to become available; however, we currently do not have a time-frame on it. Although 98% of the work is done, there is still a lot remaining to get it ready for easy installation, to ensure working automatic updates and a bug-free interface. Due to the relatively low number of requests we receive for Linux support, we are focusing on expanding what QuickGene has to offer in general, first. If you would be interested in purchasing QuickGene for Linux, please let us know so we can change our priorities accordingly!

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6. I know Java. Can I make my own plug-ins?

Not yet, but you will be able to in the future. We have great ideas for community-driven development and an SDK with documentation is planned. Due to the fact that core components of QuickGene are still being modified and which components will be open to interaction with plug-ins isn't clear, we do not expect to have an SDK available until later in 2010.

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7. Are QuickGene updates free and automatic?

Yes! QuickGene checks for updates every time it launches, which means that everyone with an internet connection can rest assured they always have the latest version of QuickGene, including all plug-ins and databases. Currently, we provide significant updates approximately monthly. The update system also ensures that you always have access to the latest available restriction enzymes and changes to buffer systems.

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Installation

1. What are the system requirements to run QuickGene?

The recommended system requirements are:

  • Windows XP, Vista or 7 or Mac OS X 10.4 or higher.
  • Java version: Java 1.5 or higher (included in Mac OS X), available here.
  • Processor: 1.5 GHz
  • Memory: 1 GB
  • An internet connection must be available for license activation and to be able to install updates. Activation can also be achieved using a secondary computer with internet access if the QuickGene installation cannot activate automatically.

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2. How do I install QuickGene?

On Windows: Simply download the installer for Windows to your desktop or a folder of your choice. Once it has finished downloading, run the file and follow the on-screen instructions to completion. If QuickGene does not run, it will alert you to the fact that it needs Java 1.5 or higher and refer you to the Java website, where you can get the latest version. This is required for QuickGene to operate. You can get Java here.

On Mac: Simply download the installer for Mac OS X to your desktop or a folder of your choice. Once it has finished downloading, run the file and in the following installation screen drag the QuickGene icon to the Applications folder. If QuickGene does not run, please run System Update and check if there are Java updates available for your machine. If so, install them, after which QuickGene should run normally.

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3. How do I uninstall QuickGene?

On Windows: In the Start menu, find the QuickGene folder and click on Uninstall QuickGene. Alternately, find and run Programs and Features (on Windows Vista and 7) or Software (on Windows XP) in the Control Panel, select QuickGene and click Uninstall.

On Mac: Go to your Applications folder and drag QuickGene to the Trash. Alternately, right-click on QuickGene and select Move to Trash.

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4. If I install a new version, do I lose my configuration data, such as enzyme lists?

No. These are stored safely in your personal data folder on your Mac or PC. Therefore, you can safely uninstall, reinstall and update QuickGene without losing any data or customizations.

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5. How do I know if I have the latest version?

If you have a valid license or working demo and are connected to the internet, you likely have the most recent version, as QuickGene updates itself automatically for free. You can check your version number on the About screen, found in QuickGene's Help menu. If you need to update QuickGene manually, you can download the latest version from our website and install it over your current version (uninstalling the previous version is optional).

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File formats and Databases

1. Which file formats does QuickGene support?

Currently, QuickGene supports the following genetic sequence file formats (proteomic sequences are not yet supported):

  • Simple genetic sequences:
    txt, seq
  • Fasta and multiple sequence Fasta:
    faa, fa, mpfa, fna, fsa, fas, fasta, fast
  • Genbank:
    gb, gbk, gbank, genbank, gbwithparts
  • Special Genbank:
    • ApE (ape) files
    • Vector NTI (gb) files
    • QuickGene project (qgproj) and sequence (qgseq) files

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2. Will you be adding more?

Absolutely! We have plans to add support for as many file formats as we can and you can help us do so. Please let us know which file formats you need support for! Additionally, it is helpful if you send a few examples (containing both simple sequences and complex, annotated sequences). If you actually know the file format specification (particularly of binary files) and can include that in your description, we love you.

In the future, you will also be able to write your own plug-ins to support file formats you need.

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3. Why does QuickGene introduce another file format?

This is simply done to preserve sequence and project-specific options for QuickGene. At the moment, QuickGene files have unmatched efficiency due to their logical structure and provide speed advantages over other file formats as well as the ability for other software developers to easily convert them to any format they wish. We recommend that you use these and export to GenBank when sharing files with those who do not have QuickGene.

As we put a lot of effort into optimization, we aim to continue simplifying this and may deprecate QuickGene file formats in the future, adopting elaborate GenBank files to replace qgseq sequence files and a database to replace qgproj project files. QuickGene will always be able to open these files and we therefore recommend that you continue using them until we develop even better and faster solutions. When that time comes, we will ensure that it will be very easy to make the transition.

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4. Which databases can QuickGene connect to?

Currently, QuickGene does not contain database connectivity. This is an often requested feature and is a high priority for us. Sequence import from standard databases, such as Entrez, is planned for development soon, as well as NCBI BLAST searches. If you have database connectivity needs, please let us know which databases you need added support for so we can prioritize development accordingly.

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5. Please, support my file format!

No problem! Please let us know which file formats you need support for. Additionally, it is helpful if you send a few examples (containing both simple sequences and complex, annotated sequences). If you actually know the file format specification (particularly of binary files) and can include that in your description, we love you.

In the future, you will also be able to write your own plug-ins to support file formats you need.

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Problems

1. How can I report a problem?

The easiest way to report problems (and ideas) is by using the Problem and Suggestion reporting feature in QuickGene. There is a large button on the toolbar for this, as well as the option to open it from the help menu. We request that, when possible, you send your reports from within QuickGene, as this automatically sends a direct e-mail to the support team as well as cataloging your report in our database, including screenshots and error logs, making it easy for us to reference and prioritize.

If you are unable to report your problem from within QuickGene, you can also contact us by sending us a message or by contacting us on Twitter (CrimsonBase or QuickGene). If you have a problem with your license or while ordering, please send a message to sales.

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2. Where can I find the log file?

In some cases, you may be requested to send us your log file manually, for example, when QuickGene is unable to launch. This is normally (optionally) sent automatically when reporting problems from within QuickGene. The log file can be found in the Application Data folder of your operating system, within the QuickGene folder.

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3. What is contained in the log file?

The log file created during normal use by QuickGene. It contains no personal or identifying data and solely exists to help CrimsonBase find and solve software problems. It is only sent to CrimsonBase upon your initiation when using the 'Send feedback' feature in the QuickGene help menu. This file can safely be deleted at any moment, although it will automatically be recreated by QuickGene when an internal error is encountered.

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4. I encountered an error in QuickGene. When will it be fixed?

As soon as possible, provided we know about it. It is therefore very important that you report any errors or problems you encounter. Errors are always top priority and, depending on the severity and scope of the problem, may even be fixed on the same day. If the problem is minor or is easily circumvented, it is usually repaired in the next scheduled update.

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5. QuickGene crashed! Did I lose all my work?

You most likely did not. When QuickGene detects instability or the crash of an essential component, it automatically saves a backup of your current project. The next time you open QuickGene, it will present you with options for handling the backup in which you can choose to open it (and save it as you wish), move it to the trash (Mac) or recycling bin (PC), or postpone your decision. If you postpone the decision, the backup dialog will reappear when you return to the welcome screen.

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6. When does QuickGene create back-ups?

Backups of unsaved work are created during QuickGene instability and crashes. If a backup is unnecessary, e.g. you have already saved your work or there are no modifications, a backup is not created.

Unfortunately, in certain unpredictable situations, it is impossible to create a backup. This includes power outages, operating system crashes and 'killing' the QuickGene process (using "Force Quit" in Mac OS X or "End Process" the Task Manager in Windows).

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7. Where can I find the back-up file?

Backup files can be found in the Application Data folder of your operating system, within the QuickGene folder. However, when QuickGene is launched, it automatically monitors the presence of backup files and will provide options for handling them at the welcome screen.

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8. QuickGene no longer starts. How can I fix this?

Usually, this indicates a problem with Java. However, first try downloading and reinstalling the latest version of QuickGene for your operating system, as this is done quite easily. Note that all your settings and configurations will remain intact during this process.

If this does not fix the problem, please visit the Java download site, here to ensure you have the latest version of Java. If you are running Windows, uninstall all older Java versions before installing a new one, as multiple versions have been known to cause conflicts on rare occasions.

If you are still unable to start QuickGene, please send us a message and let us know what happened, which error (if any) you are encountering, and which operating system you are running. It would also be helpful if you could provide your QuickGene log file. We will try to fix the problem as quickly as possible!

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Ordering & Licenses

1. How can I order?

If you live in North or South America, you can order easily by contacting our friendly distributor, Micronic North America. Simply call +1-724-941-6411 or e-mail micronicna@cs.com.

For the rest of the world, the easiest method of ordering is through our website. Online orders will receive a license immediately, which can then be entered into QuickGene. You are also more than welcome to contact us directly.

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2. Which types of payment do you accept?

Currently, we accept credit card and Paypal payments through our online store, which also allows the slower option of purchase orders. Bank transfers are possible by contacting us by e-mail or phone.

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3. How many times can I install QuickGene with my license?

If you purchased QuickGene through our website or aren't sure, you most likely have a single user license. This allows the use of QuickGene by one person on a maximum of two computers at any time. Transfering your QuickGene license to a new computer is easy and is explained in the next question's answer. In cases where you have a site license or any other customized license, you will have received the specifics of the agreement along with your license key(s). If you have lost this information, please don't hesitate to contact us. Please read the license agreement during installation or present in your QuickGene installation folder as LICENSE.txt for exact details, as the terms stated in the license take precedence over this answer in the case of discrepancies.

  • Trial or demo license: For use by one person for a period of 10 days on a maximum of two computers, e.g. office and notebook or home computers, or for installation on a single computer for use by multiple users.
  • Single user license: For use by one person on a maximum of two computers, e.g. office and notebook or home computers.
  • Multiple user license or site license: The terms are specific for each license. Please refer to your license information or contact us.

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4. I replaced my computer and would like to install QuickGene, but my activation limit was reached. How can I install it?

Simply give us a call or send a message. We can have it sorted out quickly, disabling the license on computers where QuickGene was previously installed, allowing you to use your license on different machines. It's a very easy, completely painless procedure!

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5. Can I get a site license or different option than your shop displays?

Yes, this is easily arranged. If you feel that the provided options do not meet your needs, please contact us using the provided information at the bottom of this page to request a quote.

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Teaching and Discounts

1. I plan to use QuickGene for teaching purposes. What is your teaching license policy?

Currently, due to our low pricing model, we cannot offer a free teaching license for QuickGene. However, depending on the size and frequency of your classes, we can offer licenses at approximately 25% of the normal cost per computer.

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2. Do you offer other discounts?

We regularly provide discounts and coupon codes and you may be able to find some by searching the internet or requesting them on forums. If you feel that you are eligible for a discount, let us know!

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CrimsonBase

Affiliations

1. Is CrimsonBase affiliated with any companies?

No. CrimsonBase is founded and run by scientists, for scientists. There are no big corporations behind us. It's just our friendly, close, motivated team!

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2. How is CrimsonBase funded?

We are a privately funded company and everyone in the CrimsonBase team has personally invested in it as well. We believe in what we do!

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Jobs

1. Do you currently have any jobs open?

Yes, we have two positions open to motivated to people with an entrepreneurial spirit, interested in getting involved in an emerging bioinformatics company in Utrecht, the Netherlands.

Account Manager and Publicist

We are seeking someone to work with the CEO, handling sales, customer care and publicity. These roles can currently be combined well and as the responsibilities for each change and grow, you will be offered the opportunity to choose your path and grow with us. The sales role entails personally approaching labs and companies, making appointments and presentations and traveling. Customer care requires that feedback and questions are handled in a timely fashion, often relaying them to others, and occasionally contacting and visiting customers when needed. Publicity entails writing blog posts, approaching the press, writing press releases and maintaining a general strong presence in the market e.g. through journals, forums and social media.

Preferred skills:

  • Knowledge of molecular biology with at least some lab experience (e.g. cloning and PCR).
  • Strong grasp of English, preferably fluent. (Dutch is not required)
  • Strong communicator and social personality.
  • Experience and/or education in business or sales.
  • Affinity for writing.

Software Developer

We are seeking someone to help develop the many features of QuickGene that are currently planned. Basic knowledge of biology is an advantage, but not required. Extensive knowledge and experience in Java is necessary, particularly in the area of SWT. It would also be your responsibility to deploy QuickGene on Linux and potentially to develop an SDK with which other developers and hobbyists can create plug-ins.

Requirements

  • Extensive Java knowledge, particularly in SWT
  • Creative thinker, open to discussing and sharing ideas in a team
  • Fast learner and ambition to develop exceedingly user-friendly, revolutionary software for science
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2. Is it possible to do a science or business internship at CrimsonBase?

Yes! We welcome students eager to take part in our experiences, learn from them and help. If you are a business or IT student, particularly with an interest in biology, we most certainly have numerous projects for you to choose from, depending on your needs, wishes and skill set. If our company, market and product appeals to you or you find the jobs listed in the question above interesting, let us know!

We are located in the Kruyt building of Utrecht University in the Science Park (Uithof).

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Partnership and Affiliates

1. As a company, I would like to reward customers with QuickGene. Is this possible?

Absolutely! You can choose to do this in a number of ways, such as providing QuickGene coupons or license keys to customers that make certain purchases from you. We can provide sets of any number of license keys or coupon codes on stylish certificates for distribution to your customers or to be included in deliveries. License keys are pre-activated under your company name. Coupon codes can be entered during orders from our website, making them very easy to use.

We are very open to discussion on to provide a solution that is beneficial to you. A few of our standard options are:

  • 10% discount coupons - You can get these at only €5 or $7.50 each, starting at 20 coupons.
  • Coupons over 10% discount - We can provide these starting at 100 coupons, with attractive pricing depending on the quantity and the discount you would like to offer your customers.
  • Full licenses or free (100% discount) coupons - We offer these in any quantity, with attractive pricing dependant on the quantity required.

Let us know what you need and we will work with you to provide the perfect QuickGene reward for both your budget and your customers!

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2. Can I become a reseller?

Yes. If you would like to sell QuickGene, please contact us and let us know how you wish to offer it. To keep costs low, we currently only offer digital license keys, but can also have them printed on stylish certificates. If you would like to provide QuickGene on CD's, USB sticks, linked from your own website, or have other ideas, we are open to discuss the possibilities.

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3. I have a biology website, store or weblog. Can I get paid for referring customers or advertising?

Yes. We pay you 10% of all purchases made by customers referred from your website. All visitors from your website are tracked and visits are stored for 30 days, ensuring that a visitor from your site who purchases at a later date is still counted toward your referral. In accordance with our privacy policy, we will not disclose any personal information about customers to you, but will provide you with an overview of the total number of customers, the amount spent and the amount owed to you. Payments are made on a monthly basis and amount from a minimum of €10 or $15 to €300 or $450 per referred customer!

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